Privacy Policy
Effective Date: August 1, 2026
Welcome to IMCH (imch.com). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website or use our healthcare services. By accessing or using our website, you agree to the practices described in this Privacy Policy.
1. About IMCH
IMCH is a modern healthcare institution committed to delivering high-quality medical care, diagnostic services, specialist consultations, emergency care, health education, and digital healthcare solutions. Our website is designed to help patients access healthcare services conveniently and securely.
Website: https://imch.com
2. Information We Collect
We may collect the following information when you use our website:
- Full Name
- Email Address
- Phone Number
- Date of Birth
- Gender
- Residential Address
- Emergency Contact Details
- Appointment Details
- Preferred Doctor or Department
- Medical Queries
- Health Reports uploaded by patients
- Insurance Information (where applicable)
We also automatically collect technical information including:
- IP Address
- Browser Type
- Operating System
- Device Information
- Pages Visited
- Date & Time of Visit
- Cookies and Usage Data
3. How We Use Your Information
Your information is used to:
- Schedule appointments
- Provide healthcare services
- Respond to patient enquiries
- Maintain patient records
- Improve website performance
- Send appointment reminders
- Provide customer support
- Comply with legal obligations
- Protect against fraud and misuse
4. Appointment Booking
When booking an appointment through our website, we may collect patient details including name, age, gender, contact information, preferred department, doctor selection, appointment date, and reason for consultation. This information is used solely for managing appointments and providing healthcare services.
5. Medical Records
Medical records, prescriptions, laboratory reports, diagnostic reports, and health-related documents uploaded through our website are securely stored and accessed only by authorized healthcare professionals and staff involved in your treatment.
6. Cookies
We use cookies to improve your browsing experience. Cookies help us remember your preferences, maintain secure login sessions, improve website functionality, and analyze website traffic.
You may disable cookies through your browser settings; however, some website features may not function properly.
7. Analytics
We may use analytics services such as Google Analytics or similar platforms to understand website usage, improve performance, and enhance user experience. These services collect anonymous usage statistics only.
8. Comments
If comments are enabled, we collect the information entered in the comment form along with your IP address and browser information to help detect spam and maintain website security.
9. Uploaded Documents & Media
Patients may upload prescriptions, medical reports, laboratory results, or other healthcare documents. These files are securely stored and are only accessible by authorized hospital personnel.
10. Information Sharing
IMCH does not sell or rent your personal information.
Your information may be shared only with:
- Doctors treating your case
- Hospital Departments
- Diagnostic Laboratories
- Pharmacy Services
- Insurance Companies (with authorization)
- Government Authorities when required by law
- Trusted Technology Service Providers
11. Data Security
We implement industry-standard security measures including SSL encryption, secure servers, firewall protection, role-based access controls, regular backups, and continuous security monitoring to safeguard your personal information.
12. Data Retention
We retain your personal and medical information only for as long as necessary to provide healthcare services, comply with legal obligations, maintain medical records, and resolve disputes where applicable.
13. Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Request deletion where legally permitted
- Withdraw consent where applicable
- Request a copy of your personal data
- Request restrictions on data processing
14. Children’s Privacy
Healthcare services for minors are provided with the consent or supervision of parents or legal guardians. We do not knowingly collect children’s personal information without appropriate authorization.
15. Third-Party Services
Our website may include links or integrations with third-party services such as payment gateways, maps, social media platforms, and online consultation providers. These services have their own privacy policies.
16. Password Reset
If you request a password reset, your IP address may be included in the reset request for security purposes.
17. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the updated Effective Date will reflect the latest revision.
18. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us.
IMCH
Website: https://imch.com
Email: hello@imch.com
Phone: +91-6287770555
19. Consent
By using imch.com, booking appointments, submitting forms, or accessing our healthcare services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.